Houston Area Library Service's training site; Customer Service 123 - Customer Service Module 1
Value of Customer Service in Libraries:
Best quote: “The personal touch provided by a considerate staff can provide an edge in the increasing competition of today's information market.”
Staff Role:
Best quotes: …everybody in the library is part of good customer service. Everything we do affects the users of the library. Libraries are service organizations. Ultimately everyone who is involved with the library, every service provided by the library, and all library facilities affect the library's service to customers.
Our attitude is the most important part of customer service.
The key to working well with customers is understanding the true value of the library to the community and appreciating your role in providing library services to the community. Everyone in the library is part of providing great customer service. Be proud of your contribution. Personal satisfaction will show in your transactions with customers.
That's it for now, Now it's Rachel's turn for desk time.
Terri
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